Returns & Exchanges

Return policy

14 days to change your mind for purchases

You have the right to return purchases within 14 days and get your money back. You do not have to give a reason for your return.

The 14 day reflection period does not apply to all purchases. An example of an exception is:

– Specially manufactured or personalized products.

The reflection period expires after 14 days from the day on which you receive your products. If the cooling-off period does not expire on a working day, it is extended to the next working day.

Cancel a purchase

You must inform Group L.H. bvba that you wish to cancel the purchase. It is not enough to simply return the products. The buyer must send a withdrawal form (download here).

You may also return the products immediately and send a written statement, or at the same time send an e-mail.

You must return the products unused within 14 days after you notify the seller.

The shipping costs for returning a purchase are on the buyer’s account. You are responsible for paying the return costs. You may return your purchase free of charge in our offices at Achterstenhoek 9, 2275 Lille – Belgium.


Group L.H. bvba will return your money within 14 days after receipt of your withdrawal form or written statement. If we have not received the products or you can not prove that you have returned the products, the reimbursement may take longer.

The shipping costs that you initially paid will also be refunded. But if you have asked for special shipping, such as extra fast delivery, you can pay for the extra costs.



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